Rauha products are crafted with intention cold-pressed, traditionally sourced and formulated without compromise. Because we work with living oils and botanical actives, we ask that you give your skin 4–6 weeks to respond before reaching out. Skin that has adapted to cream-first routines often needs transition time. That's not a flaw — that's the oil working.

That said, if there is a genuine quality concern or if your order arrived damaged, we will resolve it.

• Products received in a damaged or broken condition
• Items that are incorrect (wrong product or variant sent)
• Verifiable quality defects (unusual smell, separation beyond normal, contamination)
• Orders lost in transit and confirmed by our delivery partner

• Change of mind after the product has been opened or used
• Skin sensitivity or reactions — we recommend a patch test before first use (inner wrist, 24 hours)
• Products that have been used more than 20% and then returned
• Returns initiated after 7 days of delivery
• Digital products, gift cards, or promotional freebies

Email us at info@rauhawellness.com  within 7 days of receiving your order. Include:

• Your order number
• Clear photos of the product and packaging
• A brief note on the issue

We typically respond within 1 business day. Once approved, we will either arrange a pickup or ask you to self-ship (return shipping costs are covered by Rauha for quality defects and damaged orders).

The Kansa Wand is a handcrafted tool. Minor variations in finish, weight distribution, or surface texture are inherent to the material and are not defects. Returns are accepted only for functional issues (cracked handle, detached wand head) or if the item arrived damaged in transit.